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1. Commitment to Your Privacy

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This website is operated by Practice A: Bite Back Therapy (Ontario) and Practice B: The RealTalk Team (Ontario). While this is a shared website, each practice operates independently and is responsible for the collection, use, and protection of personal information related to its own services.

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Depending on the services you request, your information will be collected and managed by the relevant practice only.

We are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how information is collected, used, and safeguarded through this website, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Personal Health Information Protection Act (PHIPA) of Ontario.

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2. Information Collected

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Information may be collected through:

• Contact or inquiry forms

• Appointment booking links

• Newsletter or email sign-ups

• Direct email communication

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This may include your name, email address, phone number, and any information you voluntarily provide.

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If you become a client, additional personal or health information may be collected through intake or consent forms for the purpose of providing therapy or coaching services. Personal health information collected for therapy services is governed by PHIPA.

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Automatically collected data may include IP address, browser type, and pages visited through Wix analytics or Google Analytics. This information is used to improve website performance and user experience.

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3. How Information Is Used

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Bite Back Therapy

• Responding to therapy inquiries

• Scheduling and managing appointments

• Providing therapy services

• Maintaining client records as required by law

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The RealTalk Team

• Responding to therapy inquiries

• Scheduling and managing appointments

• Providing therapy services

• Maintaining client records as required by law

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Your information is not sold, traded, or shared with third parties for marketing purposes.

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4. Electronic Communication and Security

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While reasonable steps are taken to protect your information, please note that email, text messages, and online contact forms are not fully secure. By choosing to communicate through these methods, you acknowledge and accept this risk.

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Client records and personal information are stored securely in password-protected digital systems or locked physical storage, in accordance with PHIPA and PIPEDA requirements.

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5. Use of Cookies and Third-Party Services

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This website is hosted by Wix, which may use cookies or similar technologies to collect website usage data.

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Third-party services such as Google Analytics, email marketing platforms, and booking systems may also collect information to support website functionality and service delivery. These providers operate under their own privacy policies. You can manage or disable cookies through your browser settings.

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6. Data Retention

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Personal information is retained only as long as necessary to provide services or as required by professional and legal obligations.

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Therapy records for both practices are retained in accordance with OCSWSSW and PHIPA guidelines, typically for 10 years following the last client contact.

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7. Your Rights

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You have the right to:

• Request access to your personal information

• Request corrections to inaccurate or outdated information

• Withdraw consent for certain uses of your information, subject to legal and professional limitations

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Requests should be directed to the appropriate practice contact listed below.

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8. Contact Information

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Privacy Contact – Practice A: Bite Back Therapy
Filomena Palmieri, RSW, MSW
Email: bitebacktherapy@gmail.com

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Privacy Contact – Practice B: The RealTalk Team
Karena Ahwai-Mohammed, RSW, MSW
Email: karena@realtalkteam.org​

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9. Updates to This Policy

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This Privacy Policy may be updated from time to time to reflect changes in privacy laws or practice operations. The most current version will always be posted on this page with an updated effective date.

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Effective Date: January 1, 2026
Last Updated: January 11, 2026